PostalOne!® update causing incorrect calculation of Preferred Price Discounts; Interlink call volume heavy

Due to the update USPS made to their PostalOne!® system on Sunday, Jan. 26, USPS calculations may vary from your printed PS 3541. Specifically, PostalOne!® may claim an error when entering the Preferred Price Discount.

It was determined with USPS headquarters contacts Wednesday that the Interlink-generated hardcopy postage statement is correct.

As a result of this discrepancy, Interlink Technical Support has experienced a higher than normal call volume. We appreciate your patience as we continue to work with the postal service to address these inconsistencies.

Postal officials confirmed in conversations with Interlink on Wednesday that an update to address the PostalOne!® issue is targeted to be deployed on Feb. 6.

USPS also confirmed that USPS Bulk Mail Entry personnel were to be notified late Wednesday concerning the issue, and the employees would be advised to “keep the mail moving.”

Interlink’s USPS headquarters contacts said that should questions arise, postmasters and clerks may call the internal USPS helpdesk at 800-877-7435 (1-800-USPS-HELP), say “technical assistance” then say PostalOne!®. They should reference the internal ticket number INC000000968333.

If you encounter problems, please send an email to support@ilsw.com with information so that we may follow up with you and your local post office as needed.

Again, thank you for your patience.